Refund Policy
At CLIMADI REFRIGERANT SRL, we are committed to providing high-quality refrigerant products and excellent customer service. If you are not entirely satisfied with your purchase, please review our refund policy below.
1. Money-Back Guarantee
- We offer a 30-day money-back guarantee on all products purchased through our website. If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order.
2. Eligibility for Refund
- To be eligible for a refund:
- The product must be unused, in its original condition, and in the original packaging.
- Proof of purchase is required (e.g., order number or invoice).
- The request must be made within 30 days of delivery.
3. Return Process
Note: Customers are responsible for the return shipping cost unless the return is due to an error on our part (e.g., incorrect or defective product).
4. Refund Processing
- Upon receiving and inspecting the returned product:
- If the return is approved, a refund will be issued to your original payment method within 7–10 business days.
- If the return is denied, you will be notified, and the product will be returned at your expense.
5. Non-Refundable Items
Certain items are non-refundable:
- Products marked as “final sale” or “non-returnable.”
- Customized or special-order items.
- Products that have been used, damaged, or altered after delivery.
6. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us immediately at [email protected] or +40 737 973 289.
- Provide photos of the product and packaging showing the damage or defect.
- We will arrange a replacement or refund, including return shipping at our expense.
7. Company & Contact Information
- Address: Jud. Ilfov, Orş. Bragadiru, Int. Izvorul Rece, Nr.2 Harta
- VAT Number: RO36285170
- Tax Identification Number: J23/2806/2016
- Telephone Number:+40 737 973 289
- Email: [email protected]