Privacy Policy
ClimaDire Refrigerants SRL is committed to protecting your privacy and handling your personal information in a transparent and secure way. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights.
1. Information We Collect
a) Personal Information You Provide:
- Name, surname
- Delivery & billing address
- Email address
- Phone number
- Company / business details (if applicable)
- Payment information (credit card / bank details) — note: we do not store full payment credentials unless necessary & secured.
b) Automatically Collected Information:
- IP address
- Browser type and version
- Device identifiers
- Analytics data (pages visited, time, referrals)
- Cookies, as described below
2. Use of Information
We use the collected information for purposes including:
- Processing and fulfilling your orders
- Communicating with you about orders, delivery, invoices, customer service
- Improving our website, products, services, customer experience
- Sending you marketing communications (if you agreed)
- Detecting and preventing fraud or other prohibited activities
- Complying with legal obligations
3. Cookies & Tracking Technologies
- We use cookies and similar technologies to enhance website functionality, analytics, remember preferences, and for marketing.
- You can manage or disable cookies via your browser settings; note that disabling some may affect site performance or features.
4. Sharing Your Information
We may share your personal information in the following instances:
- With service providers (delivery companies, payment processors, IT service providers) when needed to fulfil orders
- With authorities if required by law
- In case of business transfer (merger, acquisition); we’ll ensure privacy protection continues
5. Data Security
- We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
- Access to your personal data is limited to employees and contractors who need to know for the purposes described.
6. Data Retention
- We retain personal data only as long as necessary for the purposes we collected it, or as required by law (e.g. accounting, tax).
- When data is no longer needed, it will be securely deleted or anonymized.
7. Your Rights
Depending on applicable laws (including GDPR), you may have the following rights:
- Right to access your personal data
- Right to correct inaccurate or incomplete data
- Right to erase your data (“right to be forgotten”)
- Right to restrict or object to certain processing (e.g. marketing)
- Right to data portability
- Right to withdraw consent where consent was the legal basis
To exercise these rights, please contact us at: [privacy contact email, address].
8. Children’s Privacy
- Our services are intended for use by adults. We do not knowingly collect personal data from minors without parental consent.
9. Changes to this Privacy Policy
- We reserve the right to update this policy. We’ll post the updated version on our website, with the date of last revision.
- Where required by law, we may notify you of significant changes.